Blondin J, Schriefer J, Shinozaki T, Calhoun B, Leavitt B, Deane R, LaChaunce W
Fletcher Allen Health Care, Burlington, VT, USA.
Qual Manag Health Care. 1996 Winter;4(2):42-54. doi: 10.1097/00019514-199600420-00007.
Many organizations are looking for ways to reduce the cost and improve the quality of open-heart surgery. Fletcher Allen Health Care in Burlington, Vermont used a total quality management approach to do just that. The result was a dramatic improvement in outcomes. Fletcher Allen won the 1994 USA Today Quality Cup for its efforts.
许多机构都在寻求降低心脏直视手术成本并提高其质量的方法。佛蒙特州伯灵顿市的弗莱彻·艾伦医疗保健公司采用了全面质量管理方法来实现这一目标。结果是手术效果得到了显著改善。弗莱彻·艾伦因其努力荣获了1994年《今日美国》质量杯奖。
