利用患者反馈改进医疗质量。
Using patient feedback for quality improvement.
作者信息
Tasa K, Baker G R, Murray M
机构信息
Department of Health Administration, University of Toronto, Ontario, Canada.
出版信息
Qual Manag Health Care. 1996 Winter;4(2):55-67. doi: 10.1097/00019514-199600420-00008.
Abstract
This article describes the results of a study designed to understand h how health care organizations use patient feedback. The article examines the organizational factors and the barriers that influence patient feedback use and concludes with propositions that can serve to guide future action and research in this area.
摘要
本文介绍了一项旨在了解医疗保健机构如何利用患者反馈的研究结果。文章探讨了影响患者反馈利用的组织因素和障碍，并以一些命题作为结尾，这些命题可用于指导该领域未来的行动和研究。
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