Freed D H
Overlook Health System, Summit, NJ, USA.
Health Care Superv. 1996 Mar;14(3):37-45.
The ¿people part¿ of reengineering is the most difficult to implement or even predict. In this context, active involvement by the Human Resources (HR) Department is a necessity, not an option, for the success of reengineering initiatives. Reengineering requires a changed environment and methods that HR must facilitate; creates extraordinary demands for leadership and communication, which HR is uniquely qualified to support; and represents an extraordinary opportunity for HR to reinvent its own processes and create a sustained competitive advantage for the organization. Exploiting these opportunities will require HR to proactively engage the organization.
业务流程再造中“人的因素”是最难实施甚至最难预测的。在这种情况下，人力资源（HR）部门的积极参与对于业务流程再造计划的成功来说是必要条件，而非可有可无。业务流程再造需要一个变革的环境和方法，人力资源部门必须推动这些变革；对领导力和沟通提出了特殊要求，而人力资源部门在这方面具备独特的支持能力；同时也为人力资源部门提供了一个绝佳的机会，去重塑自身流程，为组织创造持续的竞争优势。利用这些机会将需要人力资源部门积极地融入组织。
