Bullivant J R
Value for Money Unit, NHS Wales, Wrexham, UK.
Int J Health Care Qual Assur. 1996;9(2):9-14. doi: 10.1108/09526869610112707.
Traces the development of benchmarking in a number of UK National Health Service trusts, highlighting practical processes and the benefits of benchmarking but also identifying common pitfalls and ways of handling them when they arise or, better still, anticipating them. Several examples of successful benchmarking initiatives are given, emphasizing the advantages of using a systematic benchmarking approach, using benchmarking clubs and the need to develop ad hoc performance measures. Concludes by emphasizing the need for a new commitment to continuous improvement by senior managers to avoid the failures of previous drives for improvement.
追溯了英国国家医疗服务体系中多个信托机构标杆管理的发展历程，突出了实际流程以及标杆管理的益处，同时也指出了常见的陷阱以及在陷阱出现时的应对方法，或者更好的是，提前预见它们。文中给出了几个成功的标杆管理举措的例子，强调了采用系统标杆管理方法、利用标杆管理俱乐部的优势以及制定临时绩效指标的必要性。最后强调高级管理人员需要重新致力于持续改进，以避免之前改进努力的失败。
