Murphy M, Murphy E C
E.C. Murphy, Ltd., Amherst, NY, USA.
Healthc Financ Manage. 1996 Jul;50(7):64-9.
Restructuring to cut costs often involves work force reductions. Two recent studies of restructuring in healthcare organizations have found that how an organization reduces its work force is just as important as whether it does. Organizations that implemented across-the-board staff cuts achieved limited cost savings. They also experienced decreased clinical quality, reduced patient satisfaction, and increased staff turnover. However, organizations that reduced their work forces only after a thorough assessment of work processes and job roles achieved greater cost savings, improved clinical quality, higher patient satisfaction, and less staff turnover.
为削减成本而进行的重组通常涉及裁员。最近两项针对医疗保健机构重组的研究发现，一个机构如何裁员与是否裁员同样重要。实施全面裁员的机构节省的成本有限。它们还经历了临床质量下降、患者满意度降低和员工流动率上升的情况。然而，那些在对工作流程和工作职责进行全面评估后才裁员的机构实现了更大的成本节约、提高了临床质量、提升了患者满意度并降低了员工流动率。
