迈向初级保健领域的世界级文化：倾听客户的声音。
Toward a world-class culture in primary care: listening to the voice of the customer.
作者信息
Benson D S
机构信息
Methodist Hospital of Indiana, Inc., USA.
出版信息
J Healthc Qual. 1996 Jul-Aug;18(4):4-7; quiz 7, 46. doi: 10.1111/j.1945-1474.1996.tb00845.x.
Abstract
This article on creating a world-class culture in primary care stresses the importance of customers. The concept of patients as external customers is addressed; the emphasis, however, is on healthcare professionals' responsibilities toward one another as internal customers.
摘要
这篇关于在初级医疗保健中创建世界级文化的文章强调了客户的重要性。文中探讨了将患者视为外部客户的概念；然而，重点在于医疗保健专业人员作为内部客户相互之间的责任。
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