Boland P
Boland Healthcare, Inc., Berkeley, CA, USA.
Manag Care Q. 1996 Autumn;4(4):1-11.
Health care reengineering is a powerful methodology that helps organizations reorder priorities, provide more cost-effective care, and increase value to customers. It should be driven by what the customer wants and what the market needs. Systemwide reengineering integrates three levels of activity: managing community and health plan partnerships; consolidating overlapping delivery system functions among participating providers and vendors; and redesigning administrative functions, clinical services, and caregiving programs to improve health status. Reengineering is not a panacea; it is a critical core competency and requisite skill for health care organizations if they are to succeed under managed care in the future.
医疗保健流程再造是一种强大的方法，可帮助组织重新排列优先事项、提供更具成本效益的护理并为客户增加价值。它应由客户需求和市场需求驱动。全系统再造整合了三个层面的活动：管理社区与健康计划合作伙伴关系；整合参与的提供者和供应商之间重叠的服务提供系统功能；重新设计行政职能、临床服务和护理计划以改善健康状况。流程再造不是万灵药；如果医疗保健组织要在未来的管理式医疗下取得成功，它是一项关键的核心能力和必备技能。
