Motwani J G, Cheng C H, Madan M S
Department of Management, Grand Valley State University, Grand Rapids, MI 49504, USA.
Health Mark Q. 1996;14(2):63-72. doi: 10.1300/j026v14n02_06.
In order to compete at the international level, companies are beginning to recognize ISO 9000 registration as a virtual necessity. As a result, the number of ISO certifications issued in the U.S. and Canada tripled between 1992 and 1994. By means of a case study, this paper describes how a large healthcare manufacturing organization recently achieved its ISO 9001 certification. Specifically, the strategies and the process used by the organization in obtaining the registration is explained.
为了在国际层面展开竞争，企业开始认识到ISO 9000认证几乎是一项必要条件。因此，1992年至1994年间，美国和加拿大颁发的ISO认证数量增长了两倍。通过一个案例研究，本文描述了一家大型医疗保健制造机构最近是如何获得ISO 9001认证的。具体而言，阐述了该机构在获取认证过程中所采用的策略和流程。
