Graham M E, Meuse D
Hewitt Associates Interactive Services, USA.
Benefits Q. 1997;13(1):28-31.
The exponential growth of health plan offerings and increased use of defined contribution retirement plans has caused a fundamental shift in the way that benefits management is done. Specifically, the authors point out that we are moving into an era of "self-service" in employee benefits, with employees often taking the role of management of their own benefits through use of technology. Outsourcing benefits management through the use of technology has meant the role of HR departments has shifted from personnel administrators to strategic business partners. By outsourcing administrative functions and maximizing the power of new interactive technology, human resource departments are able to focus on the strategic needs of the company to adapt to the challenges of the future.
健康计划产品的指数级增长以及固定缴款退休计划使用的增加，已导致福利管理方式发生了根本性转变。具体而言，作者指出我们正步入员工福利的“自助服务”时代，员工常常通过使用技术来承担管理自身福利的角色。通过使用技术外包福利管理意味着人力资源部门的角色已从人事管理人员转变为战略业务伙伴。通过外包行政职能并最大化新型交互式技术的力量，人力资源部门能够专注于公司的战略需求，以应对未来的挑战。
