Ohm B, Brown J
University Hospital, University of New Mexico Health Sciences Center, USA.
J Healthc Qual. 1997 May-Jun;19(3):16-20. doi: 10.1111/j.1945-1474.1997.tb00885.x.
Analysis of the quarterly quality improvement reports submitted by departments and teams at the University of New Mexico Hospital identified several common pitfalls: monitoring someone else's performance, choosing irrelevant or meaningless indicators, working with inadequate samples, changing measurement techniques or indicators too frequently, taking ineffective actions, and jumping to solutions. To overcome these pitfalls, managers and team leaders can use tools such as indicator worksheets, data collection plans, report forms, team-tracking mechanisms, and comprehensive guidelines as their guides through the quality improvement process.
监控他人的表现、选择不相关或无意义的指标、使用的样本不充分、过于频繁地更改测量技术或指标、采取无效行动以及急于得出解决方案。为了克服这些陷阱，管理人员和团队领导者可以使用诸如指标工作表、数据收集计划、报告表格、团队跟踪机制和综合指南等工具，作为他们在质量改进过程中的指导。
