Anderson P, Pulich M A
College of Business and Economics, University of Wisconsin-Whitewater, USA.
Health Care Superv. 1997 Jun;15(4):69-76.
In most health care settings today, effective patient service results from medical staff members working together as a high performance team. These teams evolve through the process of hiring employees who combine the necessary technical skills, knowledge, and abilities (SKAs) to perform the job and whose interpersonal attributes will add value to services provided by the team. This article promotes the concept that those who are in the best position to determine whether a job candidate will become a productive team member are, in most cases, the team members themselves. Discussion includes types of teams and degree of member involvement. For those health care professionals interested in using greater team-based participation in employment matters, specific advantages and realistic challenges are provided.
在当今大多数医疗环境中,有效的患者服务源于医护人员作为一个高效团队共同协作。这些团队通过招聘员工的过程不断发展,所招聘的员工需具备执行工作所需的技术技能、知识和能力(SKAs),且其个人特质能为团队提供的服务增添价值。本文倡导这样一种理念:在大多数情况下,最有资格判断求职者能否成为高效团队成员的人是团队成员自身。讨论内容包括团队类型及成员参与程度。对于那些有兴趣在招聘事务中更多地采用基于团队参与方式的医疗保健专业人员,文中提供了具体优势和现实挑战。