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Proper measurements and telecommunications technology can help you make the most positive impact on service to your many publics. When patients call a number (often an 800 number) for nurse triage, physician referral, a physician answering service, claims eligibility or customer assistance, chances are they are calling into a call center. No other industry is exploring and improving call center applications with more vigor than health care.
恰当的测量和电信技术可以帮助你对众多受众群体的服务产生最积极的影响。当患者拨打一个号码（通常是800号码）进行护士分诊、医生转诊、医生应答服务、理赔资格查询或客户援助时，他们很可能是在致电呼叫中心。没有哪个行业比医疗保健行业更积极地探索和改进呼叫中心应用了。
