Reese S
Bus Health. 1997 Aug;15(8):29, 32-5.
Health plans eagerly collect and disseminate evidence of contented enrollees, but what do member satisfaction surveys really reveal? Unless methodology is reported along with results, the answer is, Not Much.
医疗保健计划热衷于收集和传播参保人满意的证据，但参保人满意度调查究竟揭示了什么呢？除非调查方法与结果一同公布，否则答案是：没多少。
