迈向新的医疗保健模式。以患者为中心的护理。金斯顿医院信托基金的案例。

Towards a new health care paradigm. Patient-focused care. The case of Kingston Hospital Trust.

作者信息

Newman K

机构信息

Middlesex University Business School, London, UK.

出版信息

J Manag Med. 1997;11(5-6):357-71. doi: 10.1108/02689239710195242.

DOI:10.1108/02689239710195242

PMID:10176830

Abstract

Patient-focused care (PFC) and business process re-engineering (BPR) have been advocated in the academic literature as techniques to improve both quality of service and reduce costs. Seeks to separate and delineate the components of PFC and BPR and, using the case study method, describe the adoption and implementation process of PFC in medicine and maternity by one London NHS Trust Hospital. Reports the impact of this innovation on service delivery, staff reconfiguration and multi-skilling. Identifies preconditions and key success factors and indicates lessons for the future.

摘要

以患者为中心的护理（PFC）和业务流程再造（BPR）在学术文献中被倡导为提高服务质量和降低成本的技术。旨在分离和界定PFC和BPR的组成部分，并通过案例研究方法描述伦敦一家国民保健服务信托医院在医学和妇产科采用和实施PFC的过程。报告这一创新对服务提供、人员重新配置和多技能培养的影响。确定先决条件和关键成功因素，并指出未来的经验教训。