Public Sect Contract Rep. 1997 Oct;3(10):157-9.
Putting a new spin on health care call centers: They've been used for commercial and Medicaid populations, but now plans and providers are testing the call center concept among their Medicare seniors. And while it may hold great promise for controlling utilization, there are big start-up costs and serious liability concerns.
它们一直被用于商业保险人群和医疗补助人群，但现在保险公司和医疗服务提供商正在其老年医疗保险参保者中测试呼叫中心概念。虽然这在控制医疗服务利用率方面可能前景广阔，但启动成本高昂且存在严重的责任问题。
