Schulte T
Lucent Technologies, Omaha, NE, USA.
Hosp Mater Manage Q. 1998 May;19(4):55-61.
Quality inconsistency, whether it exists in products, processes, communication, or services, should serve as a red flag signaling a need to make improvements. More consistency in the workplace can only come through the continual refining of performance. In order for "continual improvement" to become part of the company culture, each person in the organization needs to understand and apply a disciplined step-by-step approach to change. All effective, lasting change comes from the use of problem solving and an effective change process.
质量不一致，无论存在于产品、流程、沟通还是服务中，都应作为一个警示信号，表明需要进行改进。工作场所更高的一致性只能通过不断优化绩效来实现。为了使“持续改进”成为企业文化的一部分，组织中的每个人都需要理解并应用一种严谨的循序渐进的变革方法。所有有效、持久的变革都源于问题解决的运用和有效的变革过程。
