Hutchison M, Dacso C C, Sabin D, Shaw A
Deloitte & Touche Consulting Group, Houston, TX, USA.
J Ambul Care Manage. 1997 Apr;20(2):61-9. doi: 10.1097/00004479-199704000-00010.
Growing emphasis on ambulatory service delivery in academic medical centers has heightened interest in improving operational efficiencies, while providing an optimal educational experience for medical students and residents. One significant challenge in the academic environment is maximizing resource utilization (both physical plant and personnel), through scheduling and operational effectiveness. This article examines how academic ambulatory practices can apply operational and scheduling process redesign methodologies to improve throughput and productivity, while enhancing the educational experience for students/residents.
学术医疗中心对门诊服务提供的日益重视，提高了人们对提高运营效率的兴趣，同时为医学生和住院医师提供最佳教育体验。学术环境中的一个重大挑战是通过调度和运营效率最大化资源利用（包括实体设施和人员）。本文探讨了学术门诊实践如何应用运营和调度流程重新设计方法来提高吞吐量和生产率，同时提升学生/住院医师的教育体验。
