Wilson R T
Baptist Health System, Knoxville, TN, USA.
Physician Exec. 1998 Sep-Oct;24(5):6-12.
As corporations are eagerly pursuing reengineering and reorganization, leadership functions are changing to champion these efforts. Traditionally, organizations have had a "top-down" management approach, however, there is a gradual shift to other leadership models. Servant leadership is being successfully implemented in many settings. Servant leadership, first popularized by Robert Greenleaf in 1970, puts serving others as the number one priority. Ten characteristics of a servant leader include: Listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to the growth of people, and building community. Both servant leadership and the chaos theory have in common the central tenet of relationships. Since America is now approximately 80 percent a "service-economy," servant leadership can greatly benefit the individual employees, as well as help to facilitate the organization's pursuit of its changing strategic plans.
随着企业急切地推行再造工程和重组，领导职能正在发生变化，以支持这些努力。传统上，组织采用“自上而下”的管理方式，然而，正逐渐向其他领导模式转变。仆人式领导正在许多环境中成功实施。仆人式领导由罗伯特·格林利夫于1970年首次推广，将为他人服务作为首要任务。仆人式领导的十个特征包括：倾听、同理心、治愈、觉察、说服、概念化、远见、管家意识、对员工成长的承诺以及建立社区。仆人式领导和混沌理论都有关系这一核心原则。由于美国现在约80%是“服务型经济”，仆人式领导能极大地使员工个人受益，也有助于推动组织追求其不断变化的战略计划。
