消费者满意度：一种适用于卫生服务管理人员的模型。
Consumer satisfaction: a model for health services administrators.
作者信息
Mitry N W, Smith H L
出版信息
Health Care Manage Rev. 1979 Summer;4(3):7-14.
PMID:10243075
Abstract
Health care administrators should recognize that the economic quality and behavioral quality dimensions comprising consumer satisfaction are conceptually independent in nature and may be empirically independent as well.
摘要
医疗保健管理人员应认识到，构成消费者满意度的经济质量和行为质量维度在概念上本质上是相互独立的，在实证上也可能是相互独立的。
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