Gabell A
Health Soc Serv J. 1980 Jul 11;90(4701):907-8.
Management is about achieving objectives, and one of the main objects of the health service is to provide a high standard of care to patients. So when they are unnecessarily upset, inconvenienced or annoyed, it is reasonable to ask what is wrong with management, at ward level or above. Ann Gabell, a midwife with recent experience as a patient, poses questions for managers of several disciplines and functions.
管理关乎实现目标，而医疗服务的主要目标之一就是为患者提供高标准的护理。因此，当患者无端感到不安、不便或恼怒时，追问病房及以上层面的管理出了什么问题是合理的。安妮·加贝尔是一名近期有过患者经历的助产士，她向多个学科和职能的管理人员提出了一些问题。
