服务业革命：服务自动化

Long Range Plann. 1983 Dec;16(6):10-20. doi: 10.1016/0024-6301(83)90002-x.

This paper describes the service sector revolution in the United States and covers the automation of 10 U.S. service industries. It discusses the implications of the simultaneous automation of goods and services and suggests action required to smooth the transition for the worker as the United States becomes an automated society.

本文描述了美国服务业的变革，并涵盖了美国10个服务业的自动化情况。它讨论了商品和服务同时自动化的影响，并提出了在美国成为自动化社会时，为使工人顺利过渡所需采取的行动。