Jordon R D
Coll Rev. 1985 Spring;2(1):87-96.
Problem situations are unavoidable in the daily routines of the medical group administrator. It is the method used to handle these situations that points out an administrator's skill. In the following three case studies, the problems of appointment scheduling, medical record tracking, and communication between appointment clerks, front desk receptionists, and nurses are presented. The problems are thoroughly addressed from beginning to end, through the stages of initial identification, seeking alternatives, recommendations, groundwork, implementing solutions, and analyzing final results.
在医疗团队管理者的日常工作中，问题情况是不可避免的。处理这些情况所采用的方法体现了管理者的技能。在以下三个案例研究中，呈现了预约安排、病历跟踪以及预约文员、前台接待员和护士之间沟通方面的问题。从最初识别、寻求替代方案、提出建议、准备工作、实施解决方案到分析最终结果等阶段，对这些问题进行了从头到尾的全面探讨。
