3 case studies: installation of computerized appointments, a computerized chart-tracking system, and telautowriters.

Problem situations are unavoidable in the daily routines of the medical group administrator. It is the method used to handle these situations that points out an administrator's skill. In the following three case studies, the problems of appointment scheduling, medical record tracking, and communication between appointment clerks, front desk receptionists, and nurses are presented. The problems are thoroughly addressed from beginning to end, through the stages of initial identification, seeking alternatives, recommendations, groundwork, implementing solutions, and analyzing final results.