Nelsen V L
J Healthc Prot Manage. 1985;1(3):15-30.
In the past few years, a number of hospitals and nursing homes have come up with communication programs that have been effective in reducing loses as well as improving relations with employees, patients, visitors, and residents. This article describes a number of these programs.
在过去几年里，许多医院和疗养院都推出了沟通项目，这些项目在减少损失以及改善与员工、患者、访客和居民的关系方面都很有效。本文介绍了其中一些项目。
