Gardner H H
Health Cost Manage. 1986 Jan-Feb;3(1):26-33.
The medical world expects "patients" to bear up patiently. But the medical world needs to learn to live with "consumers." And employers are in the best position to make "consumers" out of "patients" by educating and helping employees to negotiate the health care system. The author, President of a New York firm, has developed the Options Program for this purpose. Its structure, functions and results in pilot tests and at Burlington Industries are detailed here.
医学界期望“患者”耐心承受。但医学界需要学会与“消费者”共处。而雇主最有能力通过教育和帮助员工应对医疗保健系统，将“患者”转变为“消费者”。本文作者是纽约一家公司的总裁，为此开发了“选择计划”。这里详细介绍了该计划的结构、功能以及在试点测试和伯灵顿工业公司的实施结果。
