运用25项关键绩效指标管理心理健康组织。

Managing mental health organizations with 25 key performance indicators.

作者信息

Sorensen J E, Zelman W, Hanbery G W, Kucic A R

出版信息

Eval Program Plann. 1987;10(3):239-47. doi: 10.1016/0149-7189(87)90035-8.

Abstract

A set of 25 key performance indicators were developed to support managers and policy makers in assessing the performance of their program relative to others. The indicators cover four major areas: Revenue mix, client mix, staff mix, and service mix. Comparisons can be made among programs within or across a state or region, or among programs of similar circumstances (e.g., urban or rural).

摘要

制定了一套25个关键绩效指标，以支持管理人员和政策制定者评估其项目相对于其他项目的绩效。这些指标涵盖四个主要领域：收入组合、客户组合、员工组合和服务组合。可以在一个州或地区内的项目之间、跨州或地区的项目之间，或在情况类似的项目（如城市或农村项目）之间进行比较。