Rowe W M
Radiol Manage. 1988 Spring;10(2):28-31.
As competition for patients and physicians in the health care industry has increased, the old tradition of catering to the customer is being reborn. This article describes the factors affecting today's health care environment and how the creation of a customer service "mind-set" can assist your department in capturing and maintaining its full market share.
随着医疗保健行业中对患者和医生的竞争加剧，迎合客户的古老传统正在重生。本文描述了影响当今医疗保健环境的因素，以及创建客户服务“思维模式”如何帮助您的部门获得并保持其全部市场份额。
