Patient accounting systems: are satisfaction levels rising?

A recently conducted survey on patient accounting system usage looked at the level of design, system, and vendor satisfaction. The survey revealed an increase in user satisfaction in the areas of system expansion and growth potential, ease of modification, capability to interface to other systems, and revision and updating capabilities. However, respondents also said that today's new systems were not any more satisfactory than they were five years ago in the areas of ease of installation, quality of vendor support, and documentation.