Henderson M G, Souder B A, Bergman A, Collard A F
Health Care Financ Rev. 1988 Dec;Spec No(Suppl):89-95.
Case management for high-cost patients is offered by virtually all private insurers and many health management firms. Despite the proliferation of the service, little is known about the process of case management, how it varies among vendors, what its impact is on short- and long-run patient costs, and what its effects are on quality. In this article, the authors present the results of a survey of insurance-based programs that reveal some process variations that could lead to differences in program effectiveness and cost.
几乎所有的私人保险公司和许多健康管理公司都为高成本患者提供病例管理服务。尽管这项服务已广泛普及,但对于病例管理的流程、不同供应商之间的差异、其对患者短期和长期成本的影响以及对医疗质量的影响,我们却知之甚少。在本文中,作者展示了一项针对基于保险的项目的调查结果,这些结果揭示了一些流程差异,而这些差异可能会导致项目效果和成本的不同。