Conine T A, Rueckl R G
Respir Care. 1978 Jul;23(7):680-5.
The most critical factor in effective supervision is the supervisor's skill in human relations. A standardized test, the Supervisory Inventory of Human Relations, was administered to 39 credentialed respiratory therapists who were responsible for the work performance of at least two other individuals. It was found that (1) respiratory therapy supervisors are nearly comparable in this respect to industry's middle and top level management supervisors whose scores were available as norms, (2) respiratory therapy supervisors showed a lack of understanding in the principles of learning/training, development of positive attitudes, and the supervisor's role in management, and (3) relatively few of the subjects had received any formal preparation in human relations or pursued an advanced degree. Statistical analysis indicated that those who had attended human relations classes had scored significantly higher on the Inventory than those who had not (P less than .01).
有效监督中最关键的因素是监督者的人际关系技巧。对39名有资质的呼吸治疗师进行了一项标准化测试——人际关系监督量表，这些治疗师负责至少另外两人的工作表现。结果发现：（1）在这方面，呼吸治疗监督者与行业中中层和高层管理监督者几乎相当，后者的分数可作为标准；（2）呼吸治疗监督者在学习/培训原则、积极态度的培养以及监督者在管理中的角色方面缺乏理解；（3）相对较少的受试者接受过人际关系方面的任何正式培训或攻读高级学位。统计分析表明，参加过人际关系课程的人在量表上的得分显著高于未参加者（P小于0.01）。
