Ingrassio R A
CQC Prosthodontics, Inc., Rochester, New York, USA.
J Dent Technol. 1999 Apr;16(3):17-8, 27.
As Dental Laboratory owners, managers, technicians and office staff, we must recognize that our number one priority to become and remain successful is customer retention. To that end, it's essential that we gain insight into customizing the services we offer our clientele. This article will reveal and discuss considerations and available actions, specific to the dental laboratory, for achieving exemplary customer service. By providing on-going customer service training for staff through customized training and role playing optimal communication and customer service awareness will result.
作为牙科实验室的所有者、经理、技术人员和办公室工作人员，我们必须认识到，要想取得成功并保持成功，我们的首要任务是留住客户。为此，我们必须深入了解如何定制我们为客户提供的服务。本文将揭示并讨论牙科实验室为实现卓越客户服务所应考虑的因素和可行的行动。通过为员工提供定制培训和角色扮演的持续客户服务培训，将产生最佳的沟通和客户服务意识。
