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A tool box full of productivity and quality reports: Kaiser Permanente has dramatically improved the quality and productivity of its 12 member services offices thanks to a toolbox of five different reports to track staff productivity, case flow, quality of reps' work, and projected staffing levels. Use these templates and tips from Kaiser to develop your own easy-to-use spreadsheet tools.
凯撒医疗集团（Kaiser Permanente）显著提高了其12个会员服务办公室的质量和生产力，这得益于一个包含五种不同报告的工具箱，用于跟踪员工生产力、工作流程、代表工作质量以及预计人员配备水平。利用这些来自凯撒医疗集团的模板和提示来开发你自己易于使用的电子表格工具。
