Möller J, Sonntag H G
Quality Department, Association for Health Care Improvement, Heidelberg, Germany.
Health Manpow Manage. 1998;24(4-5):178-82. doi: 10.1108/09552069810222793.
The EFQM model for organisational excellence is used in the health care sector as a tool to diagnose and assess the starting position for the effective QM programme. Feedback reports cover the fields of acute medical care, rehabilitation and ambulant care and contain strengths areas for improvement. Building on the EFQM feedback reports, the Modular Concept for Quality in Health Care ("Heidelberg Model") improves QM both holistically and specifically by implementing so-called "Modules for Excellence". The implementation process follows principles of project management covering medical, nursing and managing issues and the performance is periodically evaluated against targets. QM projects that are designed in the dichotomic way follow three goals. Organisational diagnosis and therapy lead to numerical health care improvements in "Prevention of nosocomial infections" and "Optimising out-patient treatment". Different assessment approaches lead to a diagnosing feedback report for QM in health care. The Modular Concept for Quality in Health Care ("Heidelberg Model") clusters, priorities, implements and evaluates the organisation's key areas for improvement.
卓越组织的EFQM模型在医疗保健领域被用作一种工具，以诊断和评估有效质量管理计划的起始位置。反馈报告涵盖急性医疗护理、康复和门诊护理领域，并包含有待改进的优势领域。基于EFQM反馈报告，医疗保健质量模块化概念（“海德堡模型”）通过实施所谓的“卓越模块”，从整体和具体层面改进质量管理。实施过程遵循涵盖医疗、护理和管理问题的项目管理原则，并定期对照目标评估绩效。以二分法设计的质量管理项目有三个目标。组织诊断和治疗在“预防医院感染”和“优化门诊治疗”方面带来了医疗保健方面的数字提升。不同的评估方法产生了一份医疗保健质量管理的诊断反馈报告。医疗保健质量模块化概念（“海德堡模型”）对组织的关键改进领域进行聚类、确定优先级、实施和评估。
