一家英国国民医疗服务体系信托机构如何走上持续质量改进之路。
How one British National Health Service Trust follows the path to continuous quality improvement.
作者信息
O'Sullivan K E
机构信息
Emory Vision Correction Center, Atlanta, GA, USA.
出版信息
J Healthc Qual. 1999 Jan-Feb;21(1):16-22; quiz 22, 60. doi: 10.1111/j.1945-1474.1999.tb00933.x.
Most hospitals in the United Kingdom are not convinced that total quality management (TQM) is a feasible or appropriate method for dealing with National Health Service (NHS) problems. However, continuous quality improvement (CQI), with its emphasis on quality outcomes, is being adopted with great enthusiasm at most NHS sites. This article describes how Brighton Health Care NHS Trust in the south of England follows the CQI path and discusses some of its achievements and the problems encountered along the way.
英国的大多数医院并不相信全面质量管理（TQM）是解决国民医疗服务体系（NHS）问题的可行或适当方法。然而，强调质量成果的持续质量改进（CQI）正被大多数NHS机构积极采用。本文描述了英格兰南部的布莱顿医疗保健NHS信托基金如何走上CQI之路，并讨论了其一些成就以及在此过程中遇到的问题。
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