Pitt D J
Wakefield and Pontefract Community Health NHS Trust, UK.
Int J Health Care Qual Assur Inc Leadersh Health Serv. 1999;12(2-3):45-53. doi: 10.1108/09526869910261259.
Wakefield and Pontefract Community Health NHS Trust uses the European Business Excellence Model self-assessment for continuous improvement. An outline of the key aspects of the model, an approach to TQM, is presented. This article sets out the context that led to the adoption of the model in the Trust and describes the approach that has been taken to completing self-assessments. Use of the model to secure continuous improvement is reviewed against Bhopal and Thomson's Audit Cycle and consideration is given to lessons learned. The article concludes with a discussion on applicability of the model to health care organisations. It is concluded that, after an initial learning curve, the model has facilitated integration of a range of quality initiatives, and progress with continuous improvement. Critical to this was the linking of self-assessment to business planning and performance management systems.
韦克菲尔德和庞蒂弗拉克特国民保健服务社区健康信托基金采用欧洲卓越商业模式自我评估来持续改进。文中介绍了该模式关键方面的概述，即全面质量管理方法。本文阐述了促使该信托基金采用该模式的背景，并描述了完成自我评估所采取的方法。对照博帕尔和汤姆森的审计周期，审视了使用该模式实现持续改进的情况，并探讨了汲取的经验教训。文章最后讨论了该模式对医疗保健组织的适用性。得出的结论是，经过最初的学习曲线后，该模式促进了一系列质量举措的整合以及持续改进方面的进展。对此至关重要的是将自我评估与业务规划和绩效管理系统相联系。
