Heard E
Ed Heard and Associates, Brentwood, TN, USA.
Hosp Mater Manage Q. 1999 May;20(4):15-23.
Continuous improvement is an attractive idea, but it is typically more myth than reality. SCK is no myth. It delivers dramatic improvements in traditional measures quickly. SCK accomplishes this via kaizens: rapid, repeated, time-compressed changes for the better in bite-sized chunks of the business.