Herreria J
Profiles Healthc Mark. 1999 May-Jun;15(3):1, 6-10.
The Washington Hospital Center in Washington, D.C. is an example of what good can happen when a health care institution commits to developing a first-class internal communications program. The hospital center created a program that includes one-on-one dialogue between supervisors and staff, "town hall meetings, newsletters, memos, intranet, employee recognition and special events." The program builds employee morale and reduces turnover. It also has increased the quality of care and attention that patients receive.
位于华盛顿特区的华盛顿医院中心就是一个例子，它展示了一家医疗机构致力于制定一流的内部沟通计划时所能带来的良好成果。该医院中心创建了一个项目，其中包括主管与员工之间的一对一对话、“市政厅会议、时事通讯、备忘录、内部网、员工表彰以及特别活动”。这个项目提升了员工士气，减少了人员流动。它还提高了患者所接受护理的质量和关注度。
