Vorster M
Knebworth and Marymead Medical Practice, Hertfordshire.
Health Serv J. 1999 May 20;109(5655):24-5.
The introduction of nurse telephone triage for patients requesting same-day attention in a GP practice has reduced the number of appointments and home visits for these patients. Patients welcome the opportunity to speak to a health professional when they telephone. The practice has found the scheme a useful method of demand management and hopes to expand it.
在全科医生诊所为当天需要就诊的患者引入护士电话分诊服务后，这类患者的预约就诊次数和上门家访次数有所减少。患者打电话时很乐意有机会与医疗专业人员交谈。该诊所发现该方案是一种有效的需求管理方法，并希望加以推广。
