Long C O
Arizona State University, College of Nursing, Tempe 85287-2602, USA.
Home Healthc Nurse Manag. 1999 Mar-Apr;3(2):9-13.
Addressing patient satisfaction evaluations in home healthcare is a multifaceted approach and has reached new importance due to the move to outcome based care within the quality-of-care arena and new or pending governmental or accreditation standards (Figure 2). Home healthcare agencies must be responsive to patient needs and provide supporting documentation for care that meets patient demands and expectations for care. Identifying what nurses and staff do for patients is no longer enough. The results of interventions are the driving force in home healthcare today. Obtaining positive results requires incorporating the key components of patient satisfaction: the agency, the staff, and patient service mandates that focus on consumer rights and responsibilities. Providing meaningful and useful evaluation results will assist home care managers with the required interventions to assure satisfaction of patients with home healthcare services.
解决家庭医疗保健中的患者满意度评估是一个多方面的方法，并且由于在医疗质量领域转向基于结果的护理以及新的或即将出台的政府或认证标准，其重要性已达到新的高度（图2）。家庭医疗保健机构必须响应患者需求，并为符合患者护理需求和期望的护理提供支持文件。仅仅确定护士和工作人员为患者做了什么已经不够了。干预结果是当今家庭医疗保健的驱动力。获得积极结果需要纳入患者满意度的关键要素：机构、工作人员以及关注消费者权利和责任的患者服务要求。提供有意义且有用的评估结果将帮助家庭护理管理人员采取必要的干预措施，以确保患者对家庭医疗保健服务感到满意。
