Berte L M
Clin Lab Manage Rev. 1999 Jul-Aug;13(4):197-202.
This article describes the use of quality systems as a tool for managers of health-care clinical services to establish a common framework across the different disciplines in the continuum of care. Quality systems used internationally in the manufacturing and service sectors are applicable to multidisciplinary clinical systems management because the essential elements of quality are universal. These elements have been redefined into health-care terminology and can be used by clinical systems managers as a basis for implementing a quality system. The structure for documents in a quality system also has been adapted to health care and allows for a common set of quality policies and processes to unify the different clinical services. By using a consistent quality management approach and documentation, managers can transcend technical operational differences and ensure effective clinical integration.
本文介绍了质量体系作为一种工具，供医疗保健临床服务管理人员在连续护理的不同学科中建立通用框架。制造业和服务业在国际上使用的质量体系适用于多学科临床系统管理，因为质量的基本要素是通用的。这些要素已被重新定义为医疗保健术语，临床系统管理人员可将其作为实施质量体系的基础。质量体系文件的结构也已适用于医疗保健领域，并允许一套通用的质量政策和流程来统一不同的临床服务。通过采用一致的质量管理方法和文件记录，管理人员可以超越技术操作差异，确保有效的临床整合。
