Hwang J L, Desombre T, Eves A, Kipps M
School of Management Studies for the Service Sector, University of Surrey, Guildford, UK.
Int J Health Care Qual Assur Inc Leadersh Health Serv. 1999;12(6-7):293-308. doi: 10.1108/09526869910287567.
Reforms of the NHS's healthcare structure have placed additional pressure on all aspects of hospital management. Evaluation of the effects of these reforms is difficult without more information on current conditions. Hospital catering in acute care trusts has little contemporary background research available. With this in mind, a survey of all the acute care NHS trusts within the eight regions in England was undertaken to investigate the hospital meal service process. A mailed questionnaire asked for the meal production system, food service method and food delivery personnel used by each trust, and a copy of a weekly menu. Results, from an 80.7 per cent response rate, indicate that most trusts use batch cooking to prepare their meals, and plated meal service to deliver the food to the wards. Almost 75 per cent of the trusts use nurses, at least in part, to serve food. English foodstuffs dominate the menus. Most of the trusts have moved towards meeting the goals set by the Patients' Charter and other NHS recommendations.
英国国家医疗服务体系(NHS)医疗结构的改革给医院管理的各个方面带来了额外压力。如果没有更多关于当前状况的信息,就很难评估这些改革的效果。急性病护理信托机构的医院餐饮方面几乎没有当代背景研究。考虑到这一点,对英格兰八个地区的所有NHS急性病护理信托机构进行了一项调查,以研究医院餐饮服务流程。一份邮寄问卷询问了每个信托机构所使用的餐饮制作系统、食品服务方式和送餐人员,并索要了一份每周菜单的副本。回复率为80.7%的调查结果表明,大多数信托机构采用批量烹饪来准备饭菜,并采用分餐服务将食物送到病房。近75%的信托机构至少部分地使用护士来送餐。菜单上以英国食品为主。大多数信托机构已朝着实现《患者宪章》及其他NHS建议所设定的目标迈进。