Andaleeb S S
School of Business, The Pennsylvania State University at Erie, Station Road, 16563-1400, Erie, PA, USA.
Health Policy. 2000 Aug;53(1):25-37. doi: 10.1016/s0168-8510(00)00077-4.
This study compared the quality of services provided by private and public hospitals in urban Bangladesh. Using twenty-four scale items, patient perceptions were sought on five aspects of service quality including responsiveness, assurance, communication, discipline and baksheesh. Because private hospitals are not subsidized, it was felt that the incentive structure would induce them to provide better services than public hospitals on the measures of service quality. This contention was largely supported. The results also indicated that both groups have room for improvement.
本研究比较了孟加拉国城市地区私立医院和公立医院提供的服务质量。通过24个量表项目，收集了患者对服务质量五个方面的看法，包括响应性、保证性、沟通、纪律和回扣。由于私立医院没有补贴，人们认为激励机制会促使它们在服务质量方面比公立医院提供更好的服务。这一观点在很大程度上得到了支持。结果还表明，两组都有改进的空间。
