Rohrer J E, Hilsenrath P
Department of Health Services Research and Management, Texas Tech University, Lubbock 79430, USA.
Health Mark Q. 1999;17(2):31-42. doi: 10.1300/J026v17n02_04.
A survey of 15 publicly-funded treatment agencies in Iowa was conducted to identify correlates of satisfaction with substance abuse treatment for voluntary clients. We used stratified least-squares regression analysis to identify program characteristics that were associated with greater satisfaction levels. In order to investigate satisfaction among voluntary clients, we stratified the data using three measures of client choice. These were self-reports of the extent to which the respondent felt pressured by the threat of jail, legal action, or family demands. Women tended to be more satisfied than men. Satisfaction scores for clients who indicated they were in treatment by choice were correlated with judgements about program characteristics. Phone availability, time with counselor, counselor skill, and sensitivity were associated with greater levels of satisfaction in all three models. Parking, privacy and cleanliness were significant in two out of three models.
对爱荷华州15家公共资助的治疗机构进行了一项调查，以确定自愿接受药物滥用治疗的患者满意度的相关因素。我们使用分层最小二乘法回归分析来确定与更高满意度水平相关的项目特征。为了调查自愿接受治疗的患者的满意度，我们使用三种患者选择衡量标准对数据进行分层。这些标准是受访者对受到监禁威胁、法律行动或家庭要求的压力程度的自我报告。女性往往比男性更满意。表示自愿接受治疗的患者的满意度得分与对项目特征的判断相关。在所有三个模型中，电话可用性、与咨询师相处的时间、咨询师技能和敏感度都与更高的满意度水平相关。在三个模型中的两个模型中，停车、隐私和清洁度是显著的。
