O'Neill M L, Gunn E, Wylde B
Eastern Regional Health Board, Nova Scotia.
Healthc Manage Forum. 2000 Winter;13(4):37-42. doi: 10.1016/S0840-4704(10)60794-6.
In June 1999, the Eastern Regional Health Board began to structure a regional quality management program that included quality, satisfaction and risk management initiatives. A regional plan for our two programs (Addiction Services and Public Health) and nine acute care facilities was needed. All had internal quality programs in place, at varying levels of maturity. Synthesis into a regional quality management plan was required. This article describes how one region planned and implemented this task over 10 months. Suggestions are included relating to required resources, a workable timeline and a communication strategy.
1999年6月，东部地区卫生局开始构建一个区域质量管理项目，其中包括质量、满意度和风险管理举措。需要为我们的两个项目（成瘾服务和公共卫生）以及九家急症护理机构制定一个区域计划。所有机构都有内部质量项目，成熟程度各不相同。需要将这些项目综合成一个区域质量管理计划。本文描述了一个地区如何在10个月的时间里规划和实施这项任务。文中还包含了有关所需资源、可行时间表和沟通策略的建议。
