The impact of health insurance plan type on satisfaction with health care.

Because many previous studies of satisfaction with health care used unreliable measures, failed to consider all major health care plan choices, or did not include a broad population, this study used a reliability-tested multi-item instrument on individuals in HMO, PPO, and fee-for-service insurance plans who were randomly drawn from a national population. The findings regarding satisfaction were that differences existed among the plan members' satisfaction on the dimensions of access to care, availability of resources, and financial aspects of care.