Dellana S A, Glascoff D W
Department of Decision Sciences, School of Business, East Carolina University, Greenville, North Carolina, USA.
Health Care Manage Rev. 2001 Spring;26(2):33-46. doi: 10.1097/00004010-200104000-00004.
Because many previous studies of satisfaction with health care used unreliable measures, failed to consider all major health care plan choices, or did not include a broad population, this study used a reliability-tested multi-item instrument on individuals in HMO, PPO, and fee-for-service insurance plans who were randomly drawn from a national population. The findings regarding satisfaction were that differences existed among the plan members' satisfaction on the dimensions of access to care, availability of resources, and financial aspects of care.
