Goldstein B
Marshall School of Business, University of Southern California, USA.
J Calif Dent Assoc. 2001 Mar;29(3):231-3.
Operations management is the design and control of systems responsible for the productive use of human resources, equipment, and facilities in the development of a product or service. Applying those concepts to appointment scheduling can coordinate efficient use of resources. The focus of this paper is to assist the dentist and dental team in creating an appointment scheduling system that maximizes productivity and profitability.
