Weber D O
Health Forum J. 2001 May-Jun;44(3):20-4.
Traditional methods of measuring organizational value aren't working very well. Instead, an organization's viability should be gauged from four perspectives, according to Robert S. Kaplan and David P. Norton, co-creators of the Balanced Scorecard. These perspectives--financial strength, customer service and satisfaction, internal operating efficiency, and learning and growth--become the underpinnings of a "balanced" tool with which leaders can assess corporate performance in the knowledge-based marketplace.
传统的衡量组织价值的方法效果不佳。相反，根据平衡计分卡的共同创造者罗伯特·S·卡普兰和大卫·P·诺顿的观点，应该从四个角度来衡量一个组织的生存能力。这些角度——财务实力、客户服务与满意度、内部运营效率以及学习与成长——构成了一个“平衡”工具的基础，领导者可以借助这个工具在知识型市场中评估公司绩效。
