Rusin R S, Williams A M
Rotella Capital Management, Inc., Chicago, Illinois, USA.
Top Health Inf Manage. 2001 May;21(4):21-9.
Quality is an essential element of conducting successful information systems (IS) initiatives. While quality is a critical issue, statistics indicate that between one and two thirds of IS projects fail and of the most expensive software projects, about half eventually will be canceled for being out of control. This article examines the three phases of quality management and how these relate to IS development. This article illustrates the challenges faced in incorporating quality into an IS development effort and concludes with observations about the general states of IS development quality.
质量是成功开展信息系统（IS）项目的关键要素。虽然质量是一个关键问题，但统计数据表明，三分之一到三分之二的IS项目会失败，在最昂贵的软件项目中，约有一半最终会因失控而被取消。本文探讨了质量管理的三个阶段以及它们与IS开发的关系。本文阐述了在将质量纳入IS开发工作中所面临的挑战，并对IS开发质量的总体状况进行了观察总结。
