Vermaire J H, Eijkman M A
Sectie Sociale Tandheelkunde en Voorlichtingskunde van het Academisch Centrum Tandheelkunde Amsterdam (ACTA).
Ned Tijdschr Tandheelkd. 2001 Jan;108(1):11-5.
To get an impression of the claim-behaviour of patients of Dutch dentists, a qualitative survey was completed amongst eight out of the nine dental consultants of dental liability insurers in the Netherlands. After a literature-study and a test-interview, 11 questions were composed to get the information. It became apparent that the accused dentist is either the young, (too) enthusiastic dentist or the older one, who has lost interest in his job and follows no post academic education. Like in most western countries, according to literature, the most frequent topics patients complain about in the Netherlands are oral surgery, followed by fixed prosthetics, endodontology and recently periodontology. The main cause of the complaints is, according to the interviewed advisors, the lack of communication between the dentist and his patient. Moreover it became clear that dentists misuse their malpractice liability insurance as a second patient-insurance.
为了解荷兰牙医患者的索赔行为，我们对荷兰牙科责任保险公司的九名牙科顾问中的八名进行了定性调查。在进行文献研究和测试访谈后，我们设计了11个问题来获取相关信息。结果表明，被指控的牙医要么是年轻的、（过于）热情的牙医，要么是年长的、对工作失去兴趣且不接受继续教育的牙医。根据文献记载，与大多数西方国家一样，在荷兰患者投诉最频繁的话题是口腔外科手术，其次是固定修复、牙髓病学，最近还有牙周病学。据接受采访的顾问称，投诉的主要原因是牙医与患者之间缺乏沟通。此外，很明显牙医将其医疗事故责任保险滥用作第二份患者保险。
