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以消费者为中心可以推动团体医疗业务的扭转。

Consumer focus can spur group practice turnaround.

作者信息

Foreman M S, Draper A

机构信息

Tiber Group, Chicago, Illinois, USA.

出版信息

Healthc Financ Manage. 2001 Jun;55(6):79-82.

PMID:11407124
Abstract

Many healthcare organizations have lost money on their employed group practices. The solution to this dilemma is not necessarily divestment of the group practices. Instead, some healthcare organizations should view their physicians as an asset. Healthcare organizations and physicians need to develop a new framework for their relationship to optimize their competitive advantage. Three guiding principles that will help accomplish this objective are to recast the healthcare organization-physician relationship to focus on the consumer, reconfigure the economic model to exceed consumer demands, and restructure the group practice to encourage fiscal and service excellence. In developing a new relationship framework, the stakeholders need to define the group practice's mission, strategic direction, composition, infrastructure, compensation model, and structure.

摘要

许多医疗保健机构在其雇佣的集团医疗业务上出现了亏损。解决这一困境的办法不一定是剥离集团医疗业务。相反,一些医疗保健机构应将其医生视为一项资产。医疗保健机构和医生需要为他们的关系建立一个新的框架,以优化他们的竞争优势。有助于实现这一目标的三项指导原则是,重塑医疗保健机构与医生的关系以关注消费者,重新配置经济模式以超越消费者需求,以及重组集团医疗业务以鼓励在财务和服务方面追求卓越。在建立新的关系框架时,利益相关者需要界定集团医疗业务的使命、战略方向、组成、基础设施、薪酬模式和结构。

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