Bates L, Hancock L, Peterkin D
Hunter Centre for Health Advancement, Wallsend, New South Wales, Australia.
Int J Health Care Qual Assur Inc Leadersh Health Serv. 2001;14(2-3):49-56. doi: 10.1108/09526860110386474.
The aim of this study was to identify those elements of health care which women who have experienced domestic violence consider to represent quality care and explore opportunities for an area health service to improve its service delivery to these women. To do this nine focus groups were conducted with six urban and three rural groups, recruited from Women's Support Services and Refuges, and 65 women participated. A trained facilitator conducted the focus groups with a representative from each participating organisation. Audiotapes were transcribed then coded using a thematic analysis approach. Analysis of the tapes revealed six opportunities for improvement of health services. Improve services to Aboriginal women; increase access to services; promote available services; improve the health service environment; educate service providers; and provide specialist health services. A major theme to emerge was the importance of a supportive environment where women were supported to make choices for their future.
本研究的目的是确定遭受家庭暴力的女性认为代表优质护理的医疗保健要素，并探索地区卫生服务机构改善为这些女性提供服务的机会。为此，我们与六个城市小组和三个农村小组进行了九个焦点小组访谈，这些小组是从妇女支持服务机构和庇护所招募的，共有65名女性参与。一名经过培训的主持人与每个参与组织的一名代表共同主持焦点小组访谈。录音被转录，然后采用主题分析方法进行编码。对录音的分析揭示了改善卫生服务的六个机会。改善对原住民女性的服务；增加服务可及性；宣传现有服务；改善卫生服务环境；对服务提供者进行教育；提供专科卫生服务。出现的一个主要主题是支持性环境的重要性，在这种环境中，女性能够得到支持，为自己的未来做出选择。
